Frequently Asked Questions

How do I measure my pet?

To measure your pet's neck, please place a cloth tape measure firmly, but not tightly, around your pet's neck.  For miniature and small dogs and cats, add 1 inch to the neck measurement.  For larger dogs and long-haired cats & dogs, add 2 inches to the neck measurement.  If you don't have a cloth tape measure, just use a ribbon and measure the length of the ribbon next to a ruler or yardstick.

Do you guarantee your products?

We guarantee our products to be 100% satisfactory. Return any items purchased from us that prove otherwise. We will gladly exchange them or refund your money promptly. We cannot, however, accept merchandise that has been altered.

How long does it take to receive my order?

We will process your order within 48 hours, but please allow 1 - 2 weeks for delivery, usually less.  We will notify you promptly if there is any problem with your order. 

Do you have a secure site?

DogCatJewelry offers secure checkout which protects your credit card and personal information. All information is held confidential. Credit card numbers from orders placed online are NOT stored.

What is your return/exchange policy?

All returns and exchanges must be pre-authorized. Contact us at customercare@dogcatjewelry.com to arrange a return/exchange. We will accept returns for refund or exchange up to 30 days from date of purchase. We do not accept returned products that have been soiled or altered. Returned/exchanged merchandise must be in new condition and returned with all orignial packaging. All refunds are subject to a 25% restocking fee. Standard shipping charges will apply on all replacement merchandise.  Products can only be returned for replacements/exchanges or merchandise credit memo towards future orders. A merchandise credit memo less restocking fees shall be issued.  There are no cash or credit card refunds. 
All sales are final on any merchandise that is discounted or on sale.  Please measure your dog or cat carefully.

What form of payment do you accept?

DogCatJewelry accepts VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. Cashier's checks and personal checks are accepted from US banks only. Orders will not be shipped until payment is received in full or until your check clears the bank. Please make checks payable to Kathy's Kreations Enterprises, Inc. Please contact us at customercare@dogcatjewelry.com  for our mailing address.

How do I choose a toggle or a magnetic clasp?

If your pet likes wearing collars, and is used to them, a magnetic clasp would be a good choice, unless you have a pacemaker.  If you have a pacemaker, never choose a magnetic clasp.  If your pet is quite active, or can easily escape a necklace, you will probably need a toggle clasp.

Can I use my necklace instead of a collar?

Necklaces are not intended for use with a leash or to serve as a standard collar.

What do I need to do if I receive an incorrect order?

If you receive an incorrect order due to a mistake on our part, please notify us immediately at customercare@dogcatjewelry.com so we can correct our mistake.  We will refund to you the cost of standard shipping for your return.